Refund policy

Every stone we sell is unique, and we would rather you were certain of it in your hand than persuaded of it on a screen. You have 14 days from delivery to examine your stone and decide.

The inspection window

If you return the stone within 14 days of delivery, we refund the full purchase price of the stone. After 14 days the sale is final.

Condition

The stone must come back exactly as it left us: unset, unaltered, uncut, and accompanied by its laboratory report and any packaging it arrived in. A stone that has been mounted, re-cut, re-polished or otherwise worked cannot be returned, because it is no longer the stone described in its report.

How to return a stone

Write to info@gemtopya.co or message us on WhatsApp before sending anything back, and we will confirm the return address and the paperwork you will need. Return carriage and insurance are arranged and paid by you, and the stone must travel fully insured for its purchase price and require a signature on delivery. We cannot refund a stone that is lost or damaged in transit to us.

Your refund

Once the stone reaches us we re-examine it against its report. Where it matches, we refund to your original payment method within 14 days. Original outbound shipping is not refunded.

Commissioned and bespoke work

Stones sourced to a specific request, and any piece made by our atelier, are not covered by the inspection window. We will always tell you before you commit when this applies.

If a stone is not as described

If a stone does not match its laboratory report or our description of it, that is our error and not a return: write to us and we will collect it at our cost and refund you in full, at any time.